Juice Recruitment is delighted to be partnering with a creative, fast-growing media agency in the search for a Account Manager to join their ambitious and collaborative team.
This is an exciting opportunity for an experienced client services or account management professional who enjoys building long-term relationships, delivering exceptional client experiences and ensuring projects are delivered seamlessly from brief through to completion.
Working closely with senior leadership, you'll play a pivotal role in managing key client accounts, overseeing project delivery, identifying commercial opportunities and helping shape the continued growth of the agency.
The day to day
As Client Services Manager, you'll be responsible for ensuring clients receive an exceptional level of service whilst coordinating internal teams to deliver projects on time, within scope and to the highest possible standard.
You'll become a trusted partner to clients, proactively managing relationships, identifying opportunities for account growth and ensuring clear communication throughout every stage of the client journey.
Client Services & Relationship Management
- Act as the primary day-to-day contact for a portfolio of key client accounts.
- Build strong, long-lasting relationships with clients through proactive communication and exceptional service.
- Organise and lead client meetings, providing updates, recommendations and strategic guidance.
- Ensure clients remain informed throughout projects, managing expectations and resolving issues effectively.
- Identify opportunities to strengthen relationships and grow existing accounts.
Project & Workflow Management
- Manage the flow of projects across the agency, ensuring deadlines and quality standards are consistently achieved.
- Take detailed client briefs and translate requirements into clear internal project briefs.
- Coordinate work across creative, media and marketing teams.
- Monitor project progress, proactively managing risks and resolving delivery challenges.
- Act as an escalation point for client queries and project issues.
Account Growth & Commercial Development
- Work alongside senior leadership to develop and oversee client strategies.
- Monitor campaign performance and identify opportunities for optimisation.
- Recognise opportunities to increase account value through additional services and strategic recommendations.
- Support business growth by identifying target sectors and contributing to new business initiatives.
- Monitor competitor activity and market developments to support commercial decision-making.
Forecasting & Commercial Management
- Assist with forecasting and resource planning.
- Monitor project budgets and support accurate billing and invoicing.
- Contribute to pipeline reporting and commercial planning.
- Ensure projects remain commercially viable and profitable.
New Business Support
- Support the onboarding of new clients from initial pitch through to implementation.
- Coordinate pitch presentations and client proposals.
- Maintain agency case studies and marketing collateral.
- Assist with new business campaigns and prospect engagement.
Marketing & Brand
- Manage the agency's social media content calendar.
- Coordinate case studies, website content and marketing materials.
- Support PR activity, award submissions and industry events.
- Organise client networking events and agency socials.
- Ensure all communications reflect the agency's values, creativity and high standards.
Continuous Improvement
- Review and improve internal processes and client service workflows.
- Identify opportunities to increase efficiency and enhance the client experience.
- Work collaboratively with leadership to implement scalable processes that support business growth.
We would love to hear from you if you have:
- Previous experience within Client Services, Account Management or Account Direction, ideally within a marketing, creative, digital or media agency.
- Exceptional relationship-building skills with the ability to develop trusted partnerships.
- Experience managing multiple projects simultaneously within a fast-paced environment.
- Strong organisational skills with excellent attention to detail.
- Commercial awareness with the ability to identify opportunities for account growth.
- Excellent written and verbal communication skills.
- A proactive, solutions-focused approach with strong problem-solving abilities.
- Confidence working with senior stakeholders, both internally and externally.
- Experience coordinating projects, campaigns or client deliverables from brief through to completion.
- A genuine passion for delivering outstanding client service.
What's in it for you?
- Competitive salary
- Performance-related bonus
- 25 days annual leave plus Bank Holidays
- One additional day off every month
- Two annual company trips away
- £300 annual bursary to invest in your hobbies, interests or personal development
- Genuine opportunities for career progression and professional development
- Supportive, collaborative and creative working environment
- Regular team socials and company events
- The opportunity to work with an ambitious agency and an impressive portfolio of clients
If you're a commercially minded client services professional looking to join an agency where your ideas are valued, relationships matter and career progression is genuinely encouraged, we'd love to hear from you.
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