Juice Cheltenham is delighted to be supporting a fantastic organisation in their search for a Temporary Administrator, based in Cirencester. This role will be working within my clients onboarding team, offering a streamline the joining process for new clients. We are initially looking for someone for at least 3 weeks, however this may be extended.
Day to Day
- Review and Onboard customer orders/contracts accurately and timely to ensure compliance with company policies
- Facilitate the onboarding process for new and existing (renewals) clients, ensuring all necessary documentation and configurations are gathered, whilst liaising with internal teams for a smooth transition.
- Provide ongoing support to clients throughout the onboarding process, promptly addressing inquiries or concerns. Maintain regular communication with clients to ensure their needs are met.
- Ensure compliance with company policies, legal regulations, and industry standards throughout the contract lifecycle. Identify and mitigate potential risks associated with contracts and client onboarding processes.
- Manage Work Orders, through the implementation of Best Efforts where applicable, in compliance with company policies and legal requirements.
- Liaise with customers for implementation of initial Calls (Courtesy Call)
- Effectively creating and updating Portal Access for customers and End Users
- Booking and coordinating Dial Homes when required
- Provide status updates on open orders to managers and team members.
- Maintain record of issues and updated records.
What We Would Like To See
- Previous administration experience is essential
- Previous experience of working with onboarding clients or account management would be an advantage
- Excellent communication and organisation skills
If you would like to find out more information, we would love to hear from you.