Wiltshire | Office-Based
Juice Recruitment is delighted to be supporting a well-established and growing organisation in their search for a Client Services Coordinator to join their collaborative team.
This is an excellent opportunity for a highly organised and detail-oriented individual to join a busy client services function, providing vital administrative support to the sales team and ensuring a high level of service is delivered to customers across the UK and international markets.
Working closely with the International Sales Manager and wider internal teams, you will play a key role in order processing, supplier coordination, and customer communication to ensure products are delivered accurately and efficiently.
The day to day
As a Client Services Administrator, you will be responsible for providing comprehensive administrative and operational support across the sales and client services function.
Order Processing and Administration
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Accurately process customer orders onto internal systems and customer portals where required.
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Liaise with the warehouse and shipping teams to ensure timely and accurate order fulfilment.
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Check purchase orders and supplier instructions to ensure all information is complete and correct.
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Monitor supplier delivery schedules and coordinate deliveries to optimise efficiency.
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Manage ‘Goods In’ queries and ensure prompt resolution of delivery issues.
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Support export logistics administration for international shipments.
Customer and Supplier Coordination
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Build strong working relationships with International Sales Managers and internal departments.
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Liaise with suppliers to confirm delivery schedules and manage customer expectations.
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Coordinate with technical teams to ensure correct product labelling, specifications, and documentation.
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Monitor and track customer complaints, ensuring prompt resolution and appropriate follow-up.
General Client Services Support
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Coordinate product samples for customers, ensuring safe and efficient delivery.
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Provide administrative support to the wider sales and client services team.
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Act as the first point of contact for visitors, ensuring a professional and welcoming experience.
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Answer incoming calls and direct queries to the appropriate team members.
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Assist with events or trade shows where required.
Finance and Invoicing Support
What you'll have
The successful candidate will be highly organised, proactive, and comfortable working within a fast-paced environment while managing multiple tasks.
Key Skills and Experience
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Previous experience in an administration, customer service, or sales support role
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Excellent attention to detail and strong organisational skills
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Strong communication skills, both written and verbal
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Confident managing multiple priorities and working to deadlines
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Strong IT skills and confidence using internal systems
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Experience within supply chain, logistics, or exporting environments would be beneficial
Personal Attributes
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Methodical and detail-focused
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Reliable and conscientious
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Strong team player with a collaborative approach
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Proactive with the ability to identify and resolve issues
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Customer-focused with a commitment to delivering excellent service
In return
This is a fantastic opportunity to join a supportive and collaborative team within a growing organisation where you will gain exposure to international sales operations and supply chain processes.
You will play a key role in supporting the delivery of excellent customer service while contributing to the continued growth and success of the business.
JRBath