Are you experienced in sales order processing or sales administration looking for an exciting opportunity? Do you enjoy business to business customer service? We’re recruiting a permanent Customer and Sales Coordinator for our client based in Melksham.
DAY TO DAY:
Processing & managing customer orders received via email, phone, or web
Responding accurately and efficiently to customer support queries
Supporting key account managers and field sales staff with admin, processing orders and upselling
Issuing invoices, processing / allocating credits and replacements
Escalating any complaints and liaising with Sales Office Manager
Maintaining tight order over order book
Updating information on SAGE and database
Setting up new customer accounts for field sales reps
Helping to maintain showroom, product samples library, helping check orders are sent out in a timely manner
Ensuring accuracy and timely processing
You’ll provide friendly customer support, support the road sales reps with administration tasks, chase payments with pro forma invoices, handle customer credits or replacements, and maintain up-to-date details within CRM and Sage
You will also assist with setting up new customer accounts,
Helping at trade shows, and supporting showroom and warehouse areas
WE WOULD LOVE TO SEE:
Accuracy and attention to detail
Good customer service – ideally in a B2B environment
A proactive approach to customer service
AND FOR YOU:
On site parking
25 days holiday
Opportunity to be part of a progressive team with global presence
JRBath