Customer Service Administrator
Location: Bath, BA2
Pay Rate: £14.56 per hour
Hours: Full-time, temporary
Working Pattern: Monday to Friday
Hybrid Working: 3 days in the office and 2 days from home
THE ROLE
We are recruiting a Customer Service Administrator to join a busy, customer-focused team in Bath.
This is a great opportunity for someone who enjoys helping people, solving problems and delivering excellent customer service. You will be supporting customers across phone, email and live chat, ensuring queries are handled professionally and efficiently while creating a positive customer experience.
DAY TO DAY
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Responding to customer queries via telephone, email and live chat in a friendly and professional manner.
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Taking ownership of customer requests and complaints, aiming to resolve issues at the first point of contact wherever possible.
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Supporting customers with any concerns, ensuring they feel listened to and receive the right support.
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Contacting customers to arrange installation appointments, explaining the process and answering any questions.
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Updating customer records and internal systems accurately.
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Working closely with colleagues to share knowledge and ensure a smooth customer journey.
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Supporting the wider team with general duties as required.
WHAT WE'RE LOOKING FOR
We are looking for proactive, approachable individuals who enjoy working in a fast-paced environment and take pride in providing a great service.
You will ideally have:
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Previous customer service experience, preferably within a contact centre or customer-facing role.
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Excellent written and verbal communication skills.
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Strong listening, problem-solving and organisational skills.
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A positive, team-focused attitude and a willingness to learn.
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Good IT skills and confidence using multiple systems.
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The ability to remain calm under pressure and manage customer queries effectively.
ADDITIONAL INFORMATION
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Full-time temporary opportunity until end of December 2026
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Based in Bath, with a hybrid working pattern of 3 days in the office and 2 days working from home.
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NO ONSITE PARKING
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Applicants must have the right to work in the UK, as sponsorship is not available for this position.
If you enjoy helping people and are looking for your next customer service opportunity, we would love to hear from you!
INDT