Are you passionate about delivering exceptional customer service?
Do you enjoy working in a people-focused environment where no two days are the same?
Juice Recruitment is delighted to be supporting our client, a respected professional services organisation in Bath, with their search for a Customer Service Advisor to join their friendly and collaborative team.
This is a fantastic opportunity to play a key role in delivering first-class support to customers across a range of channels, including email, web chat, post, and telephone.
DAY TO DAY
- Acting as the first point of contact for customer queries across a range of channels
- Supporting customers with setting up and managing their accounts
- Handling a variety of customer requests and processing transactions accurately
- Promoting and assisting with the use of online services and digital tools
- Taking ownership of customer queries and providing excellent service at all times
- Ensuring company policies and compliance standards are followed
- Collaborating with colleagues across different teams and providing support when needed
- Getting involved in initiatives to improve customer experience and retention
WHAT WE’D LOVE TO SEE
- Strong communication skills, both verbal and written
- A genuine passion for providing excellent customer service
- Strong problem-solving abilities, with a proactive and empathetic approach
- Ability to work effectively in a team, as well as independently when required
- Good IT skills, including Microsoft Office
- Strong organisational and time management skills
WHAT’S IN IT FOR YOU
- Central Bath location with hybrid working opportunities (minimum 3 days office-based)
- 27 days holiday plus bank holidays
- Your birthday off, plus 2 additional volunteering days each year
- Generous pension scheme and life insurance (x4 salary)
- Healthcare benefits after a qualifying period
- Annual bonus scheme based on both company and individual performance
- Employee discounts portal plus regular team social events
- Supportive and inclusive culture with active colleague forums and wellbeing initiatives
Please apply today to be considered for this role!