Juice Recruitment is excited to be working in partnership with a leading automotive organisation, with the appointment of a Customer Service Advisor to join their friendly and supportive team.
You will be providing integral support to the online sales department, being one of the first points of contact for customers and helping to create a positive customer experience.
DAY TO DAY RESPONSIBILITIES:
- Responding to inbound customer enquiries via telephone and online chat.
- Understanding customer needs and providing a friendly, professional service.
- Booking appointments for the sales team from inbound enquiries.
- Handling customer questions and objections confidently and professionally.
- Uploading customer requirements and information to the sales tracking platform.
- Working closely with the sales team to ensure a smooth customer journey.
WE WOULD LOVE TO SEE:
- Proven customer service experience (retail or hospitality backgrounds considered).
- Strong communication and interpersonal skills, with confidence on the phone.
- A friendly, professional and positive approach.
SHIFT PATTERN:
- 37.26 hours per week on a rota basis Monday to Sunday.
- One split shift per week: 9am–2pm and 6pm–8pm, with the evening shift worked from home.
- One Sunday per month, 10am–4pm, worked from home.
AND FOR YOU:
- Salary: £24,625.87 with a super achievable commission structure in place.
- 22 days annual leave (plus bank holidays).
- Car benefit scheme.
If this sounds of interest, please do apply today!