Juice Recruitment is excited to be working in partnership with a leading insurance claims business, with the appointment of a Customer Service Advisor to join their friendly and supportive team.
You will be the first point of contact for customers and policyholders, helping them throughout their claims journey. You will provide excellent customer service, handle incoming calls and make sure all claim information is recorded accurately and dealt with efficiently.
DAY TO DAY RESPONSIBILITIES:
- Handle inbound customer calls and take First Notification of Loss (FNOL) details
- Verify policy information and gather accurate claim details
- Support customers with queries, including during emergency situations
- Allocate jobs to engineers and follow up on progress, quotes and invoices
- Manage and respond to emails within the claims administration inbox
- Record invoices and costs accurately on the claims system
- Resolve customer queries where possible and escalate more complex issues when required
WE WOULD LOVE TO SEE:
- 1-2 years call centre or office based customer service experience
- Full UK driving license - own vehicle is essential, as the location is not easily accessible by public transport
- Excellent communication skills and a professional telephone manner.
- Strong attention to detail and accuracy when recording information.
SHIFT PATTERNS:
- 8:00am – 8:00pm, 5 days per week, including some weekends with day off in week - hybrid working
- Normal working hours in office Tuesday, Wednesday & Thursday, working 8-4, 9-5 or 10-6, the rest WFH
- 1 week of 12-8 shifts every 2 months approx
- 1 weekend shift (WFH) every 2 months approx
AND FOR YOU:
- £28,000 salary
- Full training and support
- 4 weeks initially in office, then moving to a generous hybrid set up
If this sounds of interest, please do apply today.
INDO