Are you passionate about delivering exceptional customer service?
Do you enjoy working in a people-focused environment where no two days are the same?
Juice Recruitment is delighted to be supporting our client, a respected professional services organisation in Bath, with their search for a Customer Service Assistant to join their friendly and collaborative team.
This is a fantastic opportunity to play a key role in delivering first-class support to customers.
DAY TO DAY
- Acting as the first point of contact for customer queries in person as well as via the telephone and email.
- Supporting customers with setting up and managing their accounts.
- Handling a variety of customer requests and processing transactions accurately.
- Promoting and assisting with the use of online services and digital tools.
- Taking ownership of customer queries and providing excellent service at all times.
- Ensuring company policies and compliance standards are followed.
- Collaborating with colleagues across different teams and providing support when needed.
- Getting involved in initiatives to improve customer experience and retention.
WHAT WE’D LOVE TO SEE
- Strong communication skills, both verbal and written.
- A genuine passion for providing excellent customer service.
- Strong problem-solving abilities, with a proactive and empathetic approach.
- Ability to work effectively in a team, as well as independently when required.
- Good IT skills, including Microsoft Office.
- Strong organisational and time management skills.
- Be able to do the occasional Saturday morning, and work across two sites in Bath.
WHAT’S IN IT FOR YOU
- 27 days holiday plus bank holidays.
- Volunteering days each year.
- Generous pension scheme and life insurance.
- Healthcare benefits after a qualifying period.
- Annual bonus scheme based on both company and individual performance.
- Employee discounts portal plus regular team social events.
- Supportive and inclusive culture with active colleague forums and wellbeing initiatives.
Please apply today to be considered for this role!
JRBath