Are you passionate about delivering excellent customer service and enjoy helping people find solutions?
Looking for a varied customer service role with a successful, growing business that offers full training?
Juice Recruitment are supporting a successful business just outside Bath with the appointment of a Product Customer Service Assistant.
This is a fantastic opportunity to join a friendly Product Customer Support team, providing first-class support to customers via telephone, email and online tickets.
DAY TO DAY
- Responding to inbound calls, emails and support tickets.
- Supporting customers with queries relating to the company's products and services.
- Guiding clients through web-to-print platforms and online orders.
- Making outbound calls to improve customer experience and gather feedback.
- Investigating and resolving customer issues, escalating where required.
- Recording customer activity using internal service desk systems.
- Working closely with Production, IT and Product Management teams to resolve queries.
- Supporting Business Development and Account Management teams.
- Building strong, long-term relationships with customers.
- Providing regular updates to clients and internal stakeholders.
ABOUT YOU
- Previous customer service experience.
- Excellent verbal and written communication skills.
- Good computer literacy, including Microsoft Word, Excel and Outlook.
- Confidence, patience and diplomacy when dealing with challenging situations.
- A strong team-player mentality and a willingness to learn.
Full training will be provided, so a genuine passion for customer service and a willingness to learn are key.
AND FOR YOU
- 25 days' annual leave plus Bank Holidays.
- Pension scheme.
- Life Assurance and Income Protection.
- Employee Assistance Programme.
- Enhanced maternity and paternity pay.
- Cycle to Work scheme.
- On-site gym and parking.
- Recruitment referral scheme.
Interested?
If you're looking for your next customer service opportunity with an established business just outside Bath, Juice Recruitment would love to hear from you.
Apply today to find out more!
INDO