Are you looking to join a reputable and growing business in the heart of Bath?
Do you have fantastic customer service skills?
Are you a driven graduate eager to develop an exciting commercial career?
Juice Recruitment is delighted to be supporting our client, a well-established and expanding business in central Bath, as they look for a Customer Success Advisor to join their team.
This is a fantastic opportunity to join a dynamic and ambitious company where you’ll play a key role in ensuring customers receive first-class support and service. This is a hands-on role and requires someone to be solutions-focused and proactive with their approach.
The role would suit a customer service professional or a tenacious graduate looking to take their first step into an exciting commercial career. You will be working as part of a close-knit and passionate team, and within a business that champions development and culture.
DAY TO DAY:
- Acting as the first point of contact for all inbound customer queries via phone, email, and live chat
- Delivering timely and effective resolutions to customer issues, escalating where necessary
- Logging queries accurately and updating customers regularly until resolution is achieved
- Collaborating with technical colleagues to ensure smooth issue resolution and excellent communication with customers
- Identifying recurring issues and suggesting improvements to customer support resources
- Building strong relationships with customers to ensure engagement and satisfaction
WHAT WE’D LOVE TO SEE:
- Excellent communication skills across phone, email, and live chat
- A proactive, solutions-driven mindset with strong problem-solving ability
- Organisational skills and the ability to prioritise in a fast-paced environment
- Self-motivation and a drive to deliver outstanding service
- Team player with the ability to build strong relationships internally and externally
- Previous customer service experience is desirable and graduates with strong interpersonal skills
WHAT’S IN IT FOR YOU:
- Competitive salary
- Hybrid working
- 25 days holiday (plus bank holidays)
- Pension scheme
- Opportunity to join a rapidly growing business with ambitious plans and clear scope for progression
- Supportive, social, and collaborative working culture
- Company events
- Health cash back plan
If you’re looking to join a forward-thinking business where you can grow and make a real impact, we’d love to hear from you.