IT Service Desk Analyst – Radstock

Juice Recruitment is delighted to be supporting a leading organisation in their search for an IT Service Desk Analyst to join their busy and growing IT team.

This is a fantastic opportunity for a technically minded, proactive and customer-focused individual to join an established team, providing IT support across hardware, software, systems and devices.

DAY TO DAY RESPONSIBILITIES:

• Troubleshoot and resolve IT hardware and software incidents, both remotely and face-to-face

• Manage service requests including employee onboarding and offboarding, ensuring processes are completed accurately and efficiently

• Monitor incoming tickets and manage your own workload in line with agreed SLAs

• Provide timely updates to users and ensure all tickets are accurately documented through to resolution

• Maintain user endpoint security, including operating system and third-party software updates

• Investigate and resolve alerts from IT management systems where required

• Assist with the imaging, deployment, configuration and maintenance of IT equipment including laptops, desktops, Macs and mobile phones

• Work closely with the wider IT Service Desk team and provide support across other functions when required

• Occasionally travel to other company sites as required

WE WOULD LOVE TO SEE:

• A formal IT qualification or strong foundational IT knowledge with a genuine interest in developing a career within IT

• Previous experience in an IT Service Desk or Desktop Support environment is desirable

• Strong communication and customer service skills

• Excellent troubleshooting, analytical and problem-solving abilities

• Ability to work independently, take ownership and effectively prioritise workload

• Strong understanding of hardware and software troubleshooting

• Good understanding of networking fundamentals

• Previous experience working within a Microsoft 365 hybrid environment would be advantageous

• ITIL Foundation certification would be advantageous

• Full, clean driving licence is desirable

AND FOR YOU:

• Join an established and growing organisation within a busy IT team

• On-site role based in Radstock, Somerset

• Opportunity to develop your technical knowledge and IT support experience

• Varied role working across hardware, software, systems and devices

• Supportive team environment with opportunities to learn and take on additional responsibilities

• Opportunity for professional development and career progression within IT

If this sounds of interest, please apply today!

INDO