Service & Aftersales Advisor
Newport
£25,000 - £30,000 (Depending on Experience)
Juice Recruitment is delighted to be supporting a well-established and highly respected business in Newport with the appointment of a Service & Aftersales Advisor to join their friendly and supportive Automotive team.
This is a fantastic opportunity for someone with strong customer service and administration experience who enjoys building relationships, working in a fast-paced environment and delivering an excellent customer experience.
DAY TO DAY RESPONSIBILITIES:
Managing inbound telephone calls and emails to schedule customer bookings.
Creating job cards, processing invoices and taking customer payments.
Providing customers with updates on the progress of their vehicles via phone, email and face-to-face.
Supporting warranty administration and ensuring documentation is accurate and up to date.
Ordering parts and liaising with internal departments to support the workshop.
Coordinating workshop bookings and communicating daily priorities with the wider team.
Welcoming customers, checking vehicles in and handing them back following completed work.
Delivering a professional and friendly service throughout the customer journey.
WE WOULD LOVE TO SEE:
Previous experience within a customer service, administration or service advisor role.
Excellent written and verbal communication skills.
Confidence interacting with customers both face-to-face and over the telephone.
Strong organisational skills with the ability to prioritise a busy workload.
High attention to detail and good IT skills.
A positive, proactive approach with a passion for delivering outstanding customer service.
AND FOR YOU:
Salary of £25,000 - £30,000, depending on experience.
Monday to Friday, 8:30am – 5:00pm.
Saturday mornings on a 1 in 5 rota, paid as overtime.
22 days annual leave plus Bank Holidays.
Company pension.
Free onsite parking.
If this sounds like the next step in your career, we'd love to hear from you. Apply today!
INDS